Toronto Limo Depot | Your one stop shop for limousines in Ontario

Terms, conditions cancellation and refund policy

Toronto Limo Depot "Terms & Conditions"

  1. A 15% gratuity will be billed to all rides. Gratuity is calculated on the base fare, stop time, wait time, and any holiday surcharges that will be added and itemized on the customer's billing statement.
  2. The following additional charges will be itemized on the customer's billing statement when applicable: two-way tolls, airport fees and Cell phone usage.
  3. Applicable taxes will be charged as required.
  4. All published rates are subject to change without notice.
  5. All rates are calculated in the local currency and billed in Canadian. dollars at the prevailing exchange rate.

Wait Time / Stop Time :

  1. Sixty minutes of free waiting time given on all Domestic flights from the official posted arrival time. Seventy (70) minutes of free waiting time given on all International flights from the official posted arrival time. Additional waiting time will be calculated in increments 15 minutes at the vehicle’s hourly rate. 15% gratuity, tolls and parking are additional.
  2. For all other reservations, 10 minutes of free wait time is given. Any additional wait time will be charged in 15 minute increments based on the hourly rate for that particular vehicle.
  3. Toronto Limo Depot Inc. does not monitor private flights, therefore, wait time will be charged as incurred for any passenger arriving on a private plane that is delayed by more than 10 minutes.
  4. Toronto Limo Depot Inc. does not monitor train schedules, therefore, wait time will be charged as incurred for any passenger arriving by train that is delayed by more than 10 minutes.
  5. Passenger requested stops on route during a point-to-point reservation will be charged $10.00 per stop for maximum of 5 minutes, and changes will revert to Toronto Limo Depot’s hourly rate after 5 minutes.
  6. Passenger requested stops off route for point-to-point reservations, additional charges will revert to Airport executive Limo's hourly rate.

Service Guarantee, Cancellations, Refunds and No Show Fees:

  1. Toronto Limo Depot deposit is refundable, UNLESS TWO HOURS (2 HRS) NOTICE OR LESS, in the event that you do need to cancel a ride. If ride is cancelled WITHIN TWO HOURS (2 HRS) NOTICE OR LESS, the deposit as a credit towards a future ride.
  2. Toronto Limo Depot offers a 25% Service Guarantee, if not completely satisfied with the ride, the credit will go towards a future ride.